Refund policy

Return & Refund Policy — Bear & Hati™

At Bear & Hati™ we want every family to be completely happy with their purchase. Here is our simple and fair return policy.

Damaged or Defective Books If your book arrives damaged or defective we will make it right. Contact us within 30 days of receiving your order at bearandhati@gmail.com with a photo of the damage and we will send you a replacement copy or issue a full refund — your choice.

General Returns Due to the nature of books as a product we are unable to accept returns on books that have been received in good condition and read. We hope you understand.

Wrong Item Received If you received the wrong item contact us immediately at bearandhati@gmail.com and we will resolve it right away.

How to Contact Us Email: bearandhati@gmail.com Website: bearandhati.com

We are a small family brand and we genuinely care about every single order. If something is not right please reach out and we will always do our best to make it right. 🐻💛